How to Replace a Worker’s Registered Phone

A worker may have only one linked phone according to the ATS Cloud interface. Phones register through the employee mobile application and appear automatically in Devices. In this document you will learn how to replace a worker’s registered phone in Attendico ATS Cloud.

What is this feature for?

Before using a replacement phone, remove the existing registration without deleting the worker.

Prerequisites

• An existing worker and linked phone.
• Permission to remove the correct device.

Options and fields explained

Employee Phones

Filter for linked mobiles.

Employee name and code

Identifies the phone owner.

Delete

Removes the selected phone registration.

Step-by-step instructions

1. Open Devices and select Employee Phones.
2. Find the employee and verify the old phone.
3. Review the device identity and Last Seen.
4. Click Delete for the old phone.
5. Confirm the action.
6. Verify the old registration is gone.
7. Have the employee register the new phone using the separate mobile app procedure.

Expected result

The old link is removed so the replacement registration can proceed.

Important notes

• Do not delete the worker profile.
• Do not use Add Terminal to register a phone.