ATTENDICO Help Center

How to Check ATS Cloud License Status, User Capacity and Enabled Features

The License page gives the company name/code, current license status, user capacity, validity date and a list of enabled or disabled product features.

What is this option for?

Use this screen to understand whether a missing module or blocked creation action could be related to subscription entitlement.

Before you begin

  • An administrator account can sign in.
  • The license service is reachable.

Understanding the controls

Status
Current active/inactive status from the backend.
Company / Company Code
The identity associated with the license.
Users
Current count compared with total allowed.
Valid Until
Reported license expiration date.
Features
Enabled and disabled product modules.
Refresh
Loads the current license state again.

Step-by-step instructions

  1. Sign in to ATS Cloud.
  2. Open License from the navigation.
  3. Review Status before troubleshooting a restricted module.
  4. Confirm Company Name and Company Code match the intended installation.
  5. Read the Users count and total allowed figure.
  6. Check Valid Until.
  7. Review the feature grid for enabled and disabled capabilities.
  8. Select Refresh to request an updated state.
  9. If a feature remains unavailable, contact the responsible subscription administrator rather than bypassing access controls.

What happens next?

The page displays the license state and can help explain whether a feature is available.