In this document you will learn how to interpret terminal and biometric device pairing status in Attendico ATS Cloud. A fixed device may appear as waiting for pairing after being registered. The Devices page also shows connected or disabled states and the last recorded contact time.
What is this option for?
Use this to distinguish creation of a registry entry from a completed device-side setup.
Before you begin
- A terminal or biometric tablet has been added in ATS Cloud.
- You know its serial / Terminal ID or biometric pairing code.
Understanding the controls
- Waiting Pairing
- The device has been registered but is not yet marked connected.
- Connected
- The list shows a connected state.
- Disabled
- The device is administratively disabled.
- Last Seen
- Latest contact time available to the server.
Step-by-step instructions
- Open Devices and choose Terminals or Biometric.
- Find the intended device by Name and Identity.
- Read the Status column.
- For Waiting Pairing, confirm that the original Terminal ID or pairing code was entered correctly.
- Check Last Seen where available.
- If a name or address is incorrect, choose Edit and correct those administrative details.
- Do not repeatedly create duplicate registrations for one device.
- Complete the device-side setup using the dedicated terminal or Face Recognition application instructions.
What happens next?
The device list distinguishes administrative registration from operational connection status.