{"id":50033,"date":"2026-10-30T23:10:00","date_gmt":"2026-10-30T22:10:00","guid":{"rendered":"https:\/\/attendico.com\/kb-2026-additional\/understanding-business-travel-processing-location-and-route-errors"},"modified":"2026-11-03T13:05:33","modified_gmt":"2026-11-03T11:05:33","slug":"understanding-business-travel-processing-location-and-route-errors","status":"publish","type":"post","link":"https:\/\/attendico.com\/en\/understanding-business-travel-processing-location-and-route-errors\/","title":{"rendered":"Understanding Business Travel Processing, Location and Route Errors"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Business Travel detail view shows distinct states for trips that are still open, processing, missing location information or experiencing route-calculation errors. In this document we will help you understand Business Travel processing, location and route errors in ATS Cloud, including missing locations and failed route calculations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is this option for?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use these states to decide whether to wait for an existing calculation, correct a location or report a provider error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open a recorded trip in Business Travel Details.<\/li>\n\n\n\n<li>Review the trip status and the visible alerts before making changes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding the controls<\/h2>\n\n\n\n<dl>\n<dt><strong>OPEN<\/strong><\/dt>\n<dd>An uncompleted travel interval; route recalculation is not yet available.<\/dd>\n<dt><strong>PENDING \/ PROCESSING<\/strong><\/dt>\n<dd>A calculation is pending or being processed.<\/dd>\n<dt><strong>NEEDS_LOCATION<\/strong><\/dt>\n<dd>One or more required locations lack usable coordinates.<\/dd>\n<dt><strong>ERROR<\/strong><\/dt>\n<dd>The calculation has failed; the UI displays an error explanation where available.<\/dd>\n<dt><strong>Recalculate<\/strong><\/dt>\n<dd>Disabled in certain states or when locations are missing.<\/dd>\n<\/dl>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-step instructions<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Business Travel details for the intended trip.<\/li>\n\n\n\n<li>Read the status and any warning below the trip table.<\/li>\n\n\n\n<li>If OPEN, verify whether the underlying travel interval has actually ended before expecting a route calculation.<\/li>\n\n\n\n<li>If PENDING or PROCESSING, review the processing notice rather than repeatedly editing the record.<\/li>\n\n\n\n<li>If NEEDS_LOCATION, inspect which start or destination coordinate is missing.<\/li>\n\n\n\n<li>Provide an exact destination when the additional destination selector is displayed.<\/li>\n\n\n\n<li>If ERROR, inspect the error description and recorded locations.<\/li>\n\n\n\n<li>Use Recalculate only when it is enabled and route locations are available.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The appropriate corrective action depends on the stored trip state; not all states require the same fix.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Important notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An error may come from route calculation even after the address information is stored.<\/li>\n\n\n\n<li>The screen may report saved settings with unsuccessful route calculation; distinguish save success from estimate success.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Business Travel detail view shows distinct states for trips that are still open, processing, missing location information or experiencing route-calculation errors.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72],"tags":[],"class_list":["post-50033","post","type-post","status-publish","format-standard","hentry","category-business-travel-details"],"_links":{"self":[{"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/posts\/50033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/comments?post=50033"}],"version-history":[{"count":2,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/posts\/50033\/revisions"}],"predecessor-version":[{"id":50347,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/posts\/50033\/revisions\/50347"}],"wp:attachment":[{"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/media?parent=50033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/categories?post=50033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/attendico.com\/en\/wp-json\/wp\/v2\/tags?post=50033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}